Shipping & Delivery

Nuvelle Support

Shipping Policy

We aim to provide a smooth, reliable, and transparent delivery experience for every Nuvelle order.

Processing Times

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. During promotional periods or high order volumes, processing times may be slightly longer.

Delivery Information

South Africa Delivery

We currently deliver within South Africa. Delivery availability and timeframes may vary depending on your location and courier coverage.

Estimated Delivery Times

Major cities typically receive deliveries within 8-11 business days after dispatch. Regional and outlying areas may take longer depending on courier logistics.

Shipping Confirmation

Once your order has been dispatched, you may receive shipping or tracking updates where available.

Shipping Costs

Delivery Fees

Shipping fee of R99 is added at checkout unless otherwise stated during promotions or special offers.

Important Notes

Address Accuracy

Customers are responsible for providing accurate delivery information. Nuvelle cannot be held responsible for delays caused by incorrect or incomplete addresses.

Delays

While we strive to ensure timely delivery, delays may occasionally occur due to courier operations, weather conditions, public holidays, or circumstances outside of our control.

Need help with your order?

If you have any delivery-related questions, feel free to contact us via WhatsApp or email and we’ll gladly assist you.