Privacy Policy
Nuvelle Privacy
Privacy Policy
Last updated: May 28, 2026
Nuvelle operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Nuvelle is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment card information, transaction details, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including items you view, put in your cart, wishlist, purchase, return, exchange or cancel.
- Communications with us, including information you provide when sending a customer support inquiry.
- Device information including your device, browser, network connection, IP address, and other unique identifiers.
- Usage information regarding how and when you interact with or navigate the Services.
Personal Information Sources
Sources of Information
- Directly from you when you create an account, visit or use the Services, communicate with us, or provide personal information.
- Automatically through the Services, including from your device and through cookies or similar technologies.
- From service providers who collect or process information on our behalf.
- From partners or other third parties.
How We Use Your Personal Information
Provide, Tailor, and Improve the Services
We use your personal information to provide the Services, process payments, fulfill orders, remember preferences, send account notifications, process purchases, returns, exchanges or other transactions, manage your account, arrange shipping, enable reviews, and create a customized shopping experience.
Marketing and Advertising
We use personal information for marketing and promotional purposes, such as sending marketing communications by email, text message or postal mail, and showing online advertisements for products or services.
Security and Fraud Prevention
We use personal information to authenticate your account, provide a secure payment and shopping experience, detect or investigate possible fraudulent, illegal, unsafe, or malicious activity, and secure our services.
Communicating with You
We use your personal information to provide customer support, respond to you, provide effective services, and maintain our business relationship with you.
Legal Reasons
We use your personal information to comply with applicable law, respond to valid legal process, investigate or participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and third parties who perform services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, fulfillment and shipping.
- With business and marketing partners to provide marketing services and advertise to you.
- When you direct, request, or otherwise consent to disclosure, such as for shipping products or using social media widgets.
- With our affiliates or within our corporate group.
- In connection with a business transaction, legal obligation, enforcement of policies, or to protect the Services, our rights, and the rights of users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses your personal information and any rights you may have, you can visit Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third Party Websites and Links
The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Your Privacy Rights
- Right to Access / Know: You may have a right to request access to personal information we hold about you.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information.
- Right of Portability: You may have a right to receive a copy of personal information we hold about you and request that we transfer it to a third party.
- Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe option displayed in our emails.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in. Where required, we will rely on recognized transfer mechanisms such as Standard Contractual Clauses or equivalent contracts issued by relevant authorities.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.